Ordering - Policies and Procedures


INQUIRES:
You may inquire about any item by E-Mail, including reserving any item.
Please inquire by E-mail about a item before sending payment.
To do so Use our Easy Web Form
We update many pages daily but some listed items may be sold
PAYMENT:
We require payment by Visa, Master Card, Discover Card, or Money Order
in US funds.
Secured Server Visa, Master Card and Discover Form Payment is available
As a personal courtesy, you may pay by personal check.
We never sell, rent, or give ANY information on our customers to any one
and never have in 27 years, we respect your right to privacy.
All funds must clear the bank before shipment.
Visa, Master Card, Discover Card or Money Order = next week day shipping by Post office.
Your Visa, Master Card, Discover Card, is never charged if the item is out of stock.
Out of state Checks take 5 to 10 days to clear.
California checks take 5 days to clear.
All foreign payments should be made by International money order in US Dollars.
Or by checks written on a US bank in US Dollars
Minimum order is $15.00
Sales tax is applicable in California only
No C.O.D.s
DELIVERY:
Our shipping address and contact information will be given when you order.
All items are prepaid.
Product is shipped within 24 hours of receipt of Money order of Credit Card payment.
Customer pays shipping charges and insurance, unless other wise stated at time of sale.
US. Postal service is carrier unless otherwise requested by customer.
Other choices are UPS and Fed X shipping.
PHONE SALES:
No telephone sales are made. Please order by...
Web Form
E-Mail
Visa, Master Card or Discover Card Secured Server
CANCELLATIONS:
Once availability and shipping costs of product has been E-Mailed to customer,
customer has 48 hours to respond with acceptance of terms.
After 48 hours the order is automatically canceled
if there is no confirmation
response from customer.
A courtesy message may or may not be sent to customer.
Information regarding return and cancellation policies,
is communicated to all customers with every inquiry and order.
YOUR CANCELLATIONS:
Once a Credit Card order has been placed, if you to cancel your order.
the following policy applies.
Once Credit Cards are charged, all Canceled Orders are subject to a (charge back) processing fee, of $10.00
If credit card has not been charged no fee is charged.
If canceled order has been shipped, it must be returned for refund
We do not refund postage on canceled orders, and buyer must pay return postage as well.
Customers who wish to return items, must respond by E-mail, phone, or fax within 5 days
of receipt of items.
RETURNS:
All items are 100% guaranteed to be as stated and in condition as described
in "John's Antique Mall".
Customers who wish to return items, must respond by E-mail, phone, or fax within 5 days
of receipt of items.
Returns are accepted and refund by credit memo or business check is issued.
if and when product is received back in stock within 15 working days.
Items must be returned by USPS or UPS insured shipping packed as received,
and received in same condition as sent out.
All our contact information including phone numbers will be sent with invoice.
INSURANCE - LOST SHIPMENTS:
Insurance is at the discretion of the buyer for most orders
"John's Antique Mall" strongly suggest that you purchase insurance
and MAY require it for orders over $25.00 and Most Credit Card orders.
"John's Antique Mall" will pay for NO ITEMS lost if the buyer waves insurance.
No insurance is at the buyers risk.
Customers who have had items lost by shippers, must submit in writing a statment of the items lost to John's Antique Mall, this can be done after 30 days of the shipment date.
We will submit the forms with your written statment, to receive the insurance for you this can be done after 30 days.
Lost Insured items claims will be paid after insurance carrier pays us, claims will be submitted after 30 days,
US postal survice and other shippers usually pays within 30 days of submitting this claim form.
We reserve the right to pay for lost items from Credit Card buyers by Business Check
to avoid charge backs on our Merchant account.
LAY AWAYS:
We will do Lay aways, with a deposit of 25% to 50% of total by credit card only, (Visa, Master Card and Discover). With authorization to charge your card in 30 days for the balance.
Amount of deposit to be determined at time of lay away.
Terms are balance of payment in 30s days
(unless other terms are set up with us at time of lay away) with a 60 day max.time allowed to pay off item, with a min 1/3 down, and 1/3 per month.
deposit is subject to forfeit at our discretion,
if order is canceled.
Binding Lay Away Contract will be e-mailed to Customer at time of lay away.
We now have a super easy ordering form, to reserve your item at:
Super Easy ordering form
If you wish to pay by Visa, Master Card, or Discover Card, Please use our Secured Server
use this link.
This page is intended to be a general outline, and I will be happy to give you any additional information you need, by E-Mail
Most all our Antique pages have an
E-Mail me NOW button for your convenience.
Thank You for your interest:
Johnathan Watts
owner of: John's Antique Mall
forward to Easy Ordering Form
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© 1995-2005 Johnathan Watts __ collect@vividvision.com